I work with an on-demand order fulfillment company with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with me, please help me out by doing the following:
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with me at firstname.lastname@example.org with your order number. If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.
I work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at email@example.com.
I’m so sorry if the product you ordered arrived damaged! That’s out of my control, but to help me resolve this for you quickly, please email me at firstname.lastname@example.org or call/text me at (207) 939-6304 within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!
I don’t offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting me at email@example.com or giving me a text/call at (207) 939-6304
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at firstname.lastname@example.org with photos of wrong/damaged items and I’ll sort that out for you.
At this time, I don’t offer exchanges. If you’re unsure which size would fit better, check out the sizing charts – I have one for every item listed on my store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let me know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund!
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
firstname.lastname@example.org || (207) 939-6304
This document was last modified: 11/03/2020